Need a hand?
Answers to the common questions are below. If you’re still stuck, email us and a real person will reply.
Restore Foldown Pro
- Open FoldownMake sure you’re signed in with the Apple ID you used to buy Pro.
- Go to Settings › ProOpen Settings in the app, then Pro.
- Tap Restore PurchasePro unlocks straight away. Family Sharing members can restore too.
Common questions
How do I set a timer?
On iPhone Duo, open the phone to choose a time. Each click is a step, from 1 to 90 minutes. Hold still for two seconds or tap Start. On other iPhones, tilt the phone from flat to upright, then place it face down or tap Start.
How do I stop or cancel a timer?
Close the phone. While a timer is running, closing it cancels after a short grace period. When the alarm rings, closing it stops the alarm. Every gesture also has a button on screen.
Why didn’t my alarm ring?
Make sure you allowed alarms and notifications when you started your first timer. You can check in iPhone Settings › Foldown. Alarms ring even when the phone is on silent.
Will Foldown wear out my hinge?
No more than normal use. Foldown needs one fold per timer, never repeated flapping.
Does it work without an iPhone Duo?
Yes. On any iPhone you set the time by tilting the phone.
What is tent mode?
Stand the Duo up like a tent with the cover screen facing you to see your countdown. Turn it round and the cover screen shows the room an In focus sign. Only the cover screen is visible in this position.
How do I restore Foldown Pro?
Open Foldown, go to Settings › Pro and tap Restore Purchase. Make sure you’re signed in with the same Apple Account you bought it with.
Can my family use Pro?
Yes. Foldown Pro supports Family Sharing. Family members can download it from the App Store and restore the purchase.
How do I get a refund?
Purchases are handled by Apple. Request a refund at reportaproblem.apple.com.
What are tips?
Optional one-off purchases (Cup of Tea, Bowl of Pasta, Full English) to say thanks. They don’t unlock any features.
Does Foldown collect my data?
No. See our privacy policy.
Still need help?
Please include your iPhone model, iOS version and the Foldown version (Settings › About in the app).
support@richappz.comWe usually reply within two working days.